LPG consumers who had joined the scheme earlier by linking their Aadhaar number in LPG and Bank database do not need to do anything. Such consumers will get the cylinder at Market price w.e.f the date on which the scheme is launched and the cash will be transferred into their bank account. They do not have to do anything further. They can check their CTC (Cash Transfer Compliance) status on www.mylpg.in or check with their LPG distributor.

Option I (Primary): LPG consumers who have an Aadhaar number must provide their Aadhaar number to LPG distributor using Form 2 and to Bank using Form 1. This is the preferred mode of joining the scheme. Option II (Secondary): If the LPG consumer does not have an Aadhaar number, he/she can do one of the following: a. Give Bank details to the LPG distributor in Form 4 OR b. Give a 17-digit LPG ID to the Bank using Form 3.

The LPG consumers can visit their LPG distributorship on any weekday during office hours for submitting the forms. For the convenience of LPG consumers, all distributorships will also remain open on their weekly off day for exclusively receiving Aadhaar & Bank detail seeding forms of the PAHAL (DBTL) scheme till the end of the grace period.

To check PAHAL (DBTL) joining status, consumers can log on to the transparency portal of their LPG Company (IOC, BPC, HPC) through www.myLPG.in and follow instructions. On each of the OMC’s transparency portals, a call out with the name ‘Check DBTL (CTC) Status’ has been provided. Consumers can click on this and see the status both for ATC as well as BTC methods.

A) In case some transfers cannot be processed by the banks, they are termed as failures, and the failure cases if any along with the amount is received back from the Sponsor Bank by the OMCs. A report on such failure cases has been provided by the OMC on their portal which is accessible to the distributors as well as Call Centre. b) Payments returned will be re-processed twice in a span of 15 days each and if it is still not transferred, the amount will be kept for payment as and when the bank-related issues are resolved. c) If the amount towards the subsequent cylinder delivered is successfully transferred then the pending amount also will be transferred thereafter. d) The time period up to which such payments will be kept pending will be 3 months or the end of the current financial year whichever is later.

A) The eligibility for the quota of subsidized cylinders for all new connections released is on a pro-rata basis. This is also applicable to CTC consumers. b) For new connections, CTC consumers will receive both the advance amount (after the booking of the first cylinder) and the subsidy amount (after the delivery of the first cylinder). c) Thereafter, they will receive a subsidy amount with every cylinder delivery upto the capped subsidized quota of cylinders.

A) CTC consumers, who are transferred, have to return the advance amount to the parent distributor. In other words, when the Termination Voucher is made the net amount of the Security Deposit of equipment minus the Permanent Advance amount will be refunded to consumers. b) If such consumers are transferred to another district where PAHAL (DBTL) has been launched, they will be given an advance once they become a consumer at the new location and are handed over the Subscription Voucher. c) OMC Software has the provision to capture Security deposits and advance amounts separately and account for them in the ERP accounting system. d) For CTC consumers located in the same city on transfer without any surrendering of equipment and refund of deposit (TTV/CTA), Permanent Advance amount will not be refunded.

Visibility has been provided to the consumers through the Transparency portal of OMCs (via www.mylpg.in). These portals provide separate columns for subsidized and non-subsidized cylinder delivery, the amount paid to the consumer. A call center with a dashboard on all transactions is available for suitable consumer grievance redressal.

A) For getting any information, providing feedback, and registering any complaint OMCs have a call center which is accessible at Toll-Free No 18002333555. b) Consumers can also visit http://petroleum.nic.in/dbt/index.htm or visit the transparency portal of their LPG Company (IOC, BPC, HPC) through www.myLPG.in.

Consumers can visit his/her concerned bank with their Aadhaar number and/or account details to know the reason for failed transactions. In some cases OMC the call center can also help with the reason why banks have sent the correct error code to OMCs.

Consumer needs to visit the concerned bank with their Aadhaar number. Bank will provide the consumer with the details of the bank account to which the subsidy has been transferred. Alternatively, the consumer may choose to link his/her Aadhaar number with any other bank by submitting the duly filled Bank Linking Form. For non-Aadhaar CTC consumers (BTC), he/she need to visit the concerned bank with the 17-digit LPG ID. Banks will provide the consumer with the details of the bank account to which the subsidy has been transferred.